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Transformation Benefits

  • 80% reduction in Incident response time
  • 40% of alarms resulting in field intervention
  • 50% Ratio of automatically resolved issues
  • 20% NOC staff turnover rate
  • 30% Mean time to repair (MTTR)
  • 50% increase in Net Promotor Score (NPS)
  • 20% Overall improvement in Service Provisioning Time
  • 20% Improvement in Service Availability
  • 30% continuous improvement in Automation Rate
  • 20% Improvement in Mean Time to Fulfillment (MTTF)
  • 25% Optimization in Fault Resolution Time
  • 25% update in Proactive Maintenance Ratio

Inspired Thinking That Simplifies Connections