Ensemble

Transformation Benefits

• 80% reduction in Incident response time
• 40% of alarms resulting in field intervention
• 50% Ratio of automatically resolved issues
• 20% NOC staff turnover rate
• 30% Mean time to repair (MTTR)
• 50% increase in Net Promotor Score (NPS)
• 20% Overall improvement in Service Provisioning Time
• 20% Improvement in Service Availability
• 30% continuous improvement in Automation Rate
• 20% Improvement in Mean Time to Fulfillment (MTTF)
• 25% Optimization in Fault Resolution Time
• 25% update in Proactive Maintenance Ratio